The service
Lead Utils provides software for exporting Facebook friends, followers, and following lists visible to your account to CSV or Excel (.xlsx). The free plan exports names, profile links, and avatars. A paid Detailed Mode subscription adds available profile details. We do not guarantee that any list or field will be available, accurate, or complete. The service is independent and is not affiliated with or endorsed by Facebook or Meta.
Eligibility and accounts
You must be at least 18 and able to enter a binding agreement. Provide accurate account and billing information, protect your sign-in credentials, and notify support if you suspect unauthorized use. Your subscription grants you access to paid features; it does not transfer ownership of the software.
Acceptable use
Only access, export, and use information you are authorized to process. You must comply with applicable laws, privacy and intellectual-property rights, and Facebook’s terms and platform rules. Do not bypass access restrictions, collect private or restricted information without authorization, sell unlawfully obtained data, send unsolicited messages, harass people, or use the service for surveillance, fraud, or other unlawful activity. Do not compromise the service or evade subscription controls. Visibility of information alone does not give you permission to reuse it.
Pricing, payments, and delivery
Detailed Mode costs US$9.99 per month or US$99.99 per year. Your chosen plan, currency, applicable taxes, and total charge are shown at checkout. Creem acts as merchant of record and handles payment processing, invoicing, and applicable transaction taxes. Its checkout terms also apply to your purchase. Paid access is provided digitally in the extension after payment confirmation; sign in with the account used for checkout. Contact support if access is not activated.
Renewal and cancellation
Subscriptions automatically renew each month or year, according to your selected plan, until canceled. Cancel before the next renewal through Manage Subscription in your extension account, which opens the billing customer portal. You can also use the portal link provided with your purchase. Cancellation stops future renewals; paid access normally continues until the end of the current billing period. Uninstalling the extension, signing out, or requesting account deletion does not cancel billing. If you cannot access the portal, email [email protected] for help before your renewal.
Refunds
To request a refund, email [email protected] with your account email, order reference, and the reason for your request. We review requests individually, including duplicate charges, billing errors, and paid features that cannot be delivered. Cancellation alone does not automatically refund a previous charge or an unused part of a billing period. This policy does not limit any mandatory consumer rights or Creem’s right to issue refunds under its policies. Approved refunds are processed through the payment provider to the original payment method.
Privacy and your exports
Our Privacy Policy explains how we process account and usage information. You are responsible for the lawful collection, security, storage, sharing, and deletion of exported information. These terms do not grant rights to other people’s data or content.
Availability, suspension, and termination
Facebook or browser changes may interrupt exports or make fields unavailable. We may update the service, or suspend access for misuse, security risks, nonpayment, or legal requirements. If we discontinue paid features you have purchased, contact support about the unused paid period. You may stop using the service at any time and request account deletion through support, after separately canceling your subscription.
Disclaimers and liability
To the extent permitted by law, the service is provided as available, without warranties of uninterrupted operation, fitness for a particular purpose, or complete export results. We are not liable for indirect or consequential losses arising from use of the service. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including mandatory consumer protections.
Changes and support
We will publish updated terms on this page with a revised effective date. Material subscription or pricing changes will be communicated before they take effect for your renewal. For questions, billing help, refunds, or complaints, contact [email protected] or visit our support page. We aim to respond within three business days.